Our Refunds and Returns Policy

If you wish to cancel the Contract, or an order, or are not happy with a Product you must also return the Products to: SANZi Ltd, Suite 4, Waterham Business Park, Highstreet Road, Waterham, Faversham, Kent, ME13 9EJ, in the same condition in which you receive them (except to the extent reasonably necessary for you to examine them).  No refund will be given if Products are not returned to this address.

You should take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right to claim the cost of any deterioration of the Products from you.

If you cancel a Contract between us within the 14-day cooling-off period (see ‘Consumer Rights’ above), we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. We will refund the price of the Product, including the cost of delivery.

We will pay the costs of return of the Products if (i) the products are faulty or misdescribed or (ii) we have substituted a Product and you are not happy with the substitution (iii) you are ending the Contract because you have a legal right to do so as a result of something we have done wrong.

Where you are exercising your right to change your mind (in accordance with ‘Consumer Rights’ above), you must pay the cost of returning the products.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

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